Senior Government Officials, Banking Leaders, and Financial Institutions Unite in New Delhi to Promote Hindi in Banking, Technology, and Customer Service
New Delhi, India: Canara Bank, through its Official Language Section under the Human Resources Wing at its Head Office in Bengaluru, successfully organized the All India Official Language Seminar in New Delhi on July 23, 2026. The national-level event brought together senior government officials, banking executives, employees from various financial institutions, language experts, and award-winning participants to promote the effective use of Hindi as India’s Official Language in the banking and financial services sector.
The seminar highlighted the growing role of Hindi, technology-driven language implementation, and customer-centric communication in strengthening governance and improving public service delivery across India’s banking industry.
High-Level Participation
The seminar was attended by distinguished dignitaries, including:
- Smt. Anshuli Arya, Secretary, Department of Official Language, Ministry of Home Affairs, Government of India (Chief Guest).
- Shri Brajesh Kumar Singh, Managing Director & Chief Executive Officer, Canara Bank (Chairperson).
- Shri Vikram Duggal, Chief General Manager, Delhi Circle Office, Canara Bank, who delivered the welcome address.
The event also witnessed enthusiastic participation from:
- Employees of Public and Private Sector Banks
- Financial Institutions
- Award Winners
- Representatives of the Town Official Language Implementation Committee (Banks & Insurance), Delhi
Objectives of the Seminar
The seminar was organized with the objective of strengthening the implementation of the Official Language Policy while encouraging greater use of Hindi in banking operations.
Key Objectives Included:
- Promoting Hindi as the Official Language
- Encouraging Original Writing in Hindi
- Enhancing Language Skills Among Employees
- Providing a Platform for Literary and Intellectual Contributions
- Sharing Best Practices in Official Language Implementation
- Promoting Customer-Centric Banking Through Hindi
The event also encouraged employees to actively contribute to the development of quality banking literature in Hindi.
Leadership Addresses
Canara Bank CEO Highlights Role of Hindi in Banking
In his keynote address, Shri Brajesh Kumar Singh, Managing Director & CEO of Canara Bank, emphasized that the increasing use of Hindi in banking operations strengthens communication with customers and supports more inclusive financial services.
He highlighted that the Official Language plays an important role in enhancing customer experience and ensuring greater accessibility to banking services across diverse regions of India.
Government Calls for Technology-Driven Language Adoption
Addressing the seminar, Smt. Anshuli Arya, Secretary, Department of Official Language, stressed the importance of effective implementation of the Official Language Policy.
She encouraged institutions to leverage digital technologies, language tools, and innovative solutions to expand the use of Hindi in official work, thereby improving efficiency and accessibility.
Showcasing Canara Bank’s Hindi Initiatives
A special presentation highlighting Canara Bank’s Official Language initiatives was delivered by Smt. Sreekala Sreekumar, Assistant General Manager.
The presentation showcased the Bank’s efforts to:
- Increase the use of Hindi in daily operations
- Improve bilingual communication
- Promote official correspondence in Hindi
- Strengthen employee language training
- Encourage wider adoption of digital language tools
Book Release
One of the highlights of the event was the release of the book:
“Banking ke Vividh Aayam”
The publication aims to contribute to Hindi banking literature by providing insights into various aspects of the banking industry while promoting original writing in the Official Language.
Essay Competition Winners Honoured
During the seminar, Canara Bank felicitated the winners of the:
All India Essay Writing Competition 2025–26
Award recipients received recognition for their outstanding contributions.
The winning participants also delivered PowerPoint presentations based on their award-winning essays, which were appreciated by attendees for their originality, analytical approach, and literary quality.
Promoting Knowledge Sharing
The seminar provided a valuable platform for:
- Exchange of Ideas
- Sharing Best Practices
- Official Language Implementation
- Professional Networking
- Strengthening Hindi in Banking
The event concluded with a Vote of Thanks, marking the successful completion of the national seminar.
American Experts Share Their Perspective
Dr. Michael Reynolds, a language policy researcher based in Washington, D.C., said multilingual communication is becoming increasingly important in financial services.
“Banks that communicate effectively in the languages most familiar to their customers often improve accessibility, trust, and financial inclusion. Promoting official languages while using digital tools can strengthen public service delivery.”
Meanwhile, Emily Carter, a financial inclusion consultant from Boston, Massachusetts, highlighted the customer service benefits of language accessibility.
“Providing banking services in widely understood languages helps bridge communication gaps and encourages broader participation in the formal financial system. Language initiatives combined with technology can significantly improve customer engagement.”
Why This Seminar Matters
The All India Official Language Seminar reflects Canara Bank’s continued commitment to strengthening the use of Hindi in banking while embracing technology and innovation.
Key Highlights
- Canara Bank successfully organized the All India Official Language Seminar in New Delhi.
- Smt. Anshuli Arya, Secretary, Department of Official Language, attended as Chief Guest.
- Seminar chaired by MD & CEO Shri Brajesh Kumar Singh.
- Focus on promoting Hindi, official language implementation, and customer-centric banking.
- “Banking ke Vividh Aayam” book released during the event.
- Winners of the All India Essay Writing Competition 2025–26 felicitated.
- Strong emphasis on technology-enabled use of Hindi in official banking operations.
- Platform facilitated knowledge sharing among banks and financial institutions.
Outlook
As India’s banking sector continues its digital transformation, initiatives like the All India Official Language Seminar underscore the growing importance of combining language accessibility, technology, and customer-centric governance. Through the promotion of Hindi, encouragement of original writing, and adoption of digital tools for official communication, Canara Bank aims to strengthen inclusive banking practices while supporting the Government of India’s vision for the effective implementation of the Official Language Policy across financial institutions.
