Noida / New York: A new research report conducted by Economist Enterprise and supported by HCLTech has revealed that while Artificial Intelligence (AI) adoption is rapidly gaining momentum across the Telecom, Media, Technology, and Semiconductor (TMT) sector, many organizations are still struggling to measure its actual business value.
The study surveyed more than 200 C-suite executives from leading telecom, media, technology, and semiconductor companies across the United States and Europe, providing an in-depth look at how AI is transforming the industry.
Key Findings of the Report
According to the research:
- 91% of organizations believe their AI investments are delivering positive results.
- However, only one-third of executives say they can accurately measure the business value generated by AI.
- Merely 20% have established a formal AI upskilling or hiring strategy.
- Just 17% report having AI governance frameworks that actively influence how AI systems operate.
The report identifies what researchers describe as the “AI Value Paradox”—a situation where executive confidence in AI remains exceptionally high, yet organizations continue to face significant challenges in quantifying returns and scaling AI initiatives effectively.
Industry Transformation Accelerating
Researchers also found that AI is reshaping the TMT landscape, breaking down traditional industry boundaries. Companies are increasingly collaborating with technology partners, ecosystem participants, and adjacent industries to create new revenue streams, improve customer experiences, and strengthen their competitive position.
The report suggests that organizations capable of combining AI innovation, strong governance, and cross-industry collaboration will gain a significant advantage in the coming years.
American Expert Highlights Strategic AI Adoption
Charlotte Bullard Davies, Principal, Research Methods & Innovation at Economist Enterprise, emphasized that AI’s greatest potential lies beyond automation.
“Industry leaders recognize how AI can unlock new revenue models and strengthen customer relationships. Organizations that combine strategic focus, ecosystem collaboration, and disciplined governance will be best positioned for future growth,” she said.
American Industry Leader Calls for AI Industrialization
Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech, said businesses must now move beyond experimentation.
“The next era of growth will belong to organizations that move beyond AI experimentation toward industrialization—leveraging AI investments to deliver measurable business impact and unlock new sources of growth,” Ganjoo stated.
Report Availability
The complete report, titled “The Value Edge: Powering the Next Era of TMT,” is available through HCLTech and provides detailed insights into AI adoption, governance, workforce readiness, and future growth opportunities within the global TMT industry.
About HCLTech
HCLTech is one of the world’s leading technology companies, employing more than 223,000 professionals across 60 countries. As of June 2026, the company reported trailing 12-month consolidated revenue of $14.8 billion, reflecting its continued global expansion and leadership in digital transformation and AI-driven innovation.
Conclusion
The research underscores that while AI optimism remains exceptionally strong across the TMT industry, organizations must now focus on measuring business outcomes, building AI-ready talent, and implementing robust governance frameworks to unlock the technology’s full economic potential. Industry experts believe that the companies successfully transitioning from AI experimentation to AI industrialization will emerge as the leaders of the next wave of digital transformation.
