New Delhi: The Telecom Regulatory Authority of India (TRAI) data for the second quarter of FY 2026-27 reveals a mixed picture on unsolicited commercial communications (UCCs). While the number of customer complaints against spam rose sharply, the volume of calls flagged as suspected spam by AI systems and overall network call traffic declined.
In Q2 FY27, telecom networks registered over 1.53 million complaints against unsolicited commercial communications, up from around 1.08 million in the previous quarter. At the same time, the total number of calls originating from the network fell by more than 2 per cent to 714 billion.
AI-based systems flagged 18.28 billion suspected spam calls during the quarter, a drop of 20.5 per cent from 22.99 billion in Q1 FY27.
DND Registration Status
As of 30 September 2026, 224.49 million of India’s 1.349 billion telecom subscribers had registered their Do Not Disturb (DND) preferences. This means more than 1.12 billion subscribers had not yet registered their preferences on the DND registry.
Action Against Repeat Violators
Telecom service providers disconnected resources linked to repeat spam violations during the quarter. Airtel disconnected the highest number at 7,889, followed by Jio with 4,963 and Vodafone Idea (Vi) with 355. BSNL reported zero disconnections. Among private operators, Jio recorded the lowest number of customer complaints related to spam.
The data indicates that while technical measures and AI systems appear to be reducing the overall volume of suspected spam calls, a growing number of subscribers are still reporting unsolicited communications, highlighting continued challenges in fully curbing the problem.
