Bengaluru |: Infosys, a global leader in AI-first digital services and consulting, has announced a significant expansion of its long-standing multi-year partnership with Finland-based Metsä Group, one of the world’s leading forest industry companies. The enhanced collaboration aims to modernize Metsä Group’s global IT operations through Artificial Intelligence (AI), creating a more intelligent, unified, and efficient digital ecosystem across its worldwide operations.
The expanded agreement, announced on August 5, 2026, reinforces the strong relationship between the two organizations and highlights the growing role of AI-powered enterprise transformation in the manufacturing and forestry sectors.
Infosys to Deliver End-to-End AI-Driven IT Services
Under the expanded partnership, Infosys will manage a comprehensive range of end-to-end IT services across Metsä Group’s mills and office locations worldwide.
The services include:
- Application Management
- Cloud Operations
- Workplace Services
- On-site IT/OT Interface Support
- Service Desk Operations
The initiative is designed to simplify Metsä Group’s IT infrastructure while improving operational efficiency, service quality, and business agility.
Infosys Topaz Fabric to Power Intelligent IT Operations
At the heart of the transformation is Infosys Topaz Fabric, the company’s advanced Agentic AI services platform.
The AI-powered solution will:
- Embed intelligence into IT operations
- Automate routine processes
- Accelerate issue detection and resolution
- Enhance service delivery
- Improve operational efficiency
- Reduce overall IT operating costs
By leveraging Agentic AI, Infosys aims to create a proactive IT environment capable of making intelligent decisions and optimizing workflows with minimal human intervention.
Metsä Group Targets Simpler and AI-Ready IT Environment
Commenting on the expanded collaboration, Kristiina Lammila, Chief Information Officer (CIO) of Metsä Group, described the agreement as an important milestone in the companies’ long-standing relationship.
She stated that Metsä Group is simplifying its IT sourcing model to meet increasing efficiency demands and believes the strengthened partnership with Infosys will accelerate its AI-powered digital transformation.
According to her, the collaboration will help build a more unified, flexible, and future-ready IT operating model capable of supporting the company’s global business operations.
Infosys Highlights AI-First Strategy
Ruchir Budhwar, Executive Vice President and Industry Head – Europe, Manufacturing, Infosys, said the manufacturing and forestry industries are facing growing cost pressures, operational complexity, and increasing demand for digital transformation.
He noted that Metsä Group’s decision to further consolidate and modernize its IT operations with Infosys reflects the trust developed through years of successful collaboration.
Budhwar emphasized that Infosys combines deep manufacturing expertise with its AI-first strategy, powered by Infosys Topaz Fabric, to help clients achieve greater operational excellence and business resilience.
About Metsä Group
Metsä Group is one of Finland’s leading forest industry organizations and is owned by approximately 90,000 Finnish forest owners.
The company operates across several business segments, including:
- Pulp Production
- Paperboards
- Tissue Papers
- Greaseproof Papers
- Wood Products
- Forest Services
In 2025, Metsä Group reported sales of approximately €5.8 billion and employed around 8,800 people globally.
About Infosys
Infosys is a global AI-first business consulting and technology services company, serving clients in 59 countries with a workforce of more than 325,000 employees.
The company provides digital transformation, cloud computing, AI, cybersecurity, engineering, and enterprise technology solutions across multiple industries worldwide.
Strengthening AI Leadership in Europe
The expanded partnership further strengthens Infosys’ presence in the European manufacturing and forestry sectors, while reinforcing its position as a trusted partner for AI-driven enterprise transformation.
For Metsä Group, the collaboration represents another major step toward building a simpler, smarter, and more cost-effective IT ecosystem, enabling the company to improve productivity, enhance service quality, and support long-term sustainable growth through advanced Artificial Intelligence technologies.
The enhanced agreement reflects the growing adoption of AI-powered IT operations across global industries, demonstrating how intelligent automation and digital innovation are reshaping enterprise technology and operational excellence.
