Bilaspur, India |In a significant step toward transparent and citizen-centric policing, the Bilaspur Police Range on Wednesday launched an innovative public feedback system titled “Anubhav”, based on QR code technology. The initiative has been conceptualized by Inspector General of Police (IGP) Shri Ramgopal Garg and aims to enable citizens to directly share their experiences and feedback related to police stations and offices across the range.
The ‘Anubhav’ QR Code system was formally inaugurated at Chetna Hall, Bilaspur Police Lines, in the presence of Divisional Commissioner Shri Sunil Jain, IGP Shri Ramgopal Garg, District Collector Shri Sanjay Agrawal, DIG and Senior Superintendent of Police (SSP) Bilaspur Shri Rajnesh Singh, along with virtual participation from Superintendents of Police of all eight districts under the Bilaspur Range—Korba, Raigarh, Janjgir-Champa, Mungeli, Gaurela-Pendra-Marwahi (GPM), Sarangarh and Sakti.
Under this system, QR codes have been installed at all police stations and key police offices across the range. Citizens can scan the QR code using their mobile phones to access a simple Google Form, through which they can submit feedback regarding their interaction and experience with the police. Once submitted, the feedback is directly received at the office of the Inspector General of Police.
Addressing the gathering, IGP Ramgopal Garg, the architect of the initiative, emphasized the importance of technology-driven policing. “The time has come for the police to become technologically empowered and for citizens to share their experiences through simple digital tools. ‘Anubhav’ provides a transparent and accessible platform for the public to communicate directly with senior police leadership,” he said. He also highlighted that providing personal details such as name or mobile number is completely optional, ensuring confidentiality for those who wish to remain anonymous.
District Collector Sanjay Agrawal lauded the initiative, stating that it eliminates the need for citizens to visit multiple offices to voice their concerns. “This system allows people to convey their experiences and problems directly to senior officers, strengthening accountability and trust,” he said.
Divisional Commissioner Sunil Jain described the initiative as a timely innovation. “Public institutions cannot evaluate themselves in isolation. Since we are servants of the people, public feedback must play a central role in monitoring and improving our work,” he remarked.
SSP Rajnesh Singh informed that QR codes have already been installed in all police stations across Bilaspur district. “Feedback received through this system will help us identify gaps and make real-time improvements in police functioning, especially for complainants visiting police stations,” he said.
Senior police officers from Raigarh, Mungeli and Korba districts also shared their views, calling ‘Anubhav’ a meaningful reform that will help address public grievances promptly and enhance the overall quality of policing.
The launch ceremony included a ribbon-cutting to unveil the QR code system and a video presentation explaining its usage and benefits. The event witnessed the presence of prominent citizens, representatives of social organizations, and members of print and social media.
The ‘Anubhav’ QR Code feedback system has been rolled out simultaneously across all police stations in the Bilaspur Range from today. IGP Garg appealed to the public to make responsible use of the platform by sharing honest and constructive feedback—highlighting both positive experiences and areas needing improvement—to actively participate in strengthening the policing system.